23 August 2022 - Security Buyer Magazine

Hanwha Techwin launches Wisenet WAVE VMS

Hanwha Techwin Europe, the leading supplier of robust and reliable video surveillance products in Europe, has launched Wisenet WAVE 5.0, the latest version of its market-leading VMS (video management system). Designed in direct response to the prolific rise in the use of AI, this version expands its focus on leveraging the power of AI analytics, cybersecurity, system usability and new interactivity capabilities for admins and end users. Advanced Object Search is now available, so operators can search for objects which have been identified by analytics and stored in video archives by their specific attributes, such as object type, colour, gender, age, or clothing. This is also viewable in a new pop-out window to improve the flow of an operator’s work. Users can also configure backups of video archives based on associated system metadata, including motion, bookmarks, or objects, in addition to real-time, scheduled, or on-demand backups. Other updates include new usability and admin features that make it easier to manage video footage from groups of cameras using a range of recording options, such as motion and low-res, or motion and objects. These can then be shared with specific user groups. Operators can also access easier playback features to see the last few minutes of an event and view more detailed information about the servers and cameras recording an event. The login experience has also been improved to help operators easily sort, filter and hide systems. The Desktop client will also download updates automatically and in the background to ensure the system is always entirely up to date with no vulnerabilities (users can choose to disable this automatic update if desired). Cybersecurity is enhanced with Two-Factor Authentication (2FA) as a system-wide setting that requires all users with cloud accounts to use an authentication app for access (Google Authenticator, Microsoft Authenticator or Duo Mobile). VMS Server connections now use SSL/TLS Certificate pinning to prevent “man-in-the-middle” attacks. VMS Servers and Clients also use new session-based (bearer token) authentication by default. Video archives are encrypted and viewable only in desktop, mobile, and web clients — and work on any hard drive or storage medium. Uri Guterman, Head of Product & Marketing for Hanwha Techwin Europe said: “Surveillance and security solutions are increasingly incorporating onboard analytics to deliver data that drive smart protection as well as intelligent business decisions. This version 5.0 marks the continuing evolution of our WAVE platform as the future-proof solution that security professionals need”. For more news updates, check out our Q3 Issue here. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922

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High Speed Solutions from LILIN UK

UK News Desk / Rebecca Morpeth-Spayne

LILIN were pleased to work with distributor CMS to provide an interesting system outside of our normal installations for Forest Edge Kart Club, who needed a pop-up system for use at their Race Day events. These cameras were needed to assist with marshalling and recording the karts during the races in case of an incident that needs review, whilst also providing a live stream to the club’s website. Forest Edge Kart Club is built on Ministry of Defence land, and access is limited to specified dates; with races occurring on weekends. The main system- barring a couple of agreed-upon cameras overseeing the outbuildings that would only be turned on during events – could therefore not be a permanently installed one. LILIN were presented with the challenge of creating a solution that could be easily deployed on race weekends, before being safely stored away, without requiring excessive setup or configuration each time the system was brought out. In total, taking the system out of storage, temporary installation and set-up takes around 2hrs to complete- tying in well with race day prep. LILIN’s specialist, 120FPS cameras provided the high-quality images at high speeds that Forest Edge needed, and 9 cameras in total were used to cover the track. A Navigator Server, running NAV3.0 software, was commissioned to record the events and provide a frame-by-frame review facility for incidents. Before this, the club had no way of policing the race- and so incorrect penalties could be issued based on witness testimony. Now, any false starts, safety issues or other disputes can be reviewed with members in great detail for a fair and accurate judgement. The MSUK clerks at Forest Edge Kart Club agree: “Judicial hearings in Karting have always been a case of asking the parties involved what happened and written witness statements from officials to decide what happened. Since the installation of the camera system, we can view and review clear video evidence and also show this to all parties involved. This enables us to make faster decisions and allows competitors to review what happened rather than what they remember. We are also able to take video clips to save as evidence should this be required, which preserves the evidence for any future requirements. In all, the system has made the process faster, easier, and above all else, more factual.” Races, practices, and other events are streamed live on their website for their fans- a simple endeavour, as LILIN camera streams can be easily added to OBS software, compiling multiple camera streams and other sources into one view. Forest Edge are very pleased with the solution- when asked about his experiences with the cameras, chief operator Michael Parsons said “The LILIN cameras are the key component in our system and have fully met our exacting requirements; we would highly recommend it for any similar applications. The ZFR8122 cameras were selected for their excellent optical quality with 120fps and durability in an outdoor setting where reliability is paramount. The high frame rate was a key factor to allow us to slow down footage without losing quality and enables the kart club to maintain its position as one of the leading kart tracks in the UK. They are hoping to deploy this solution at Kart Clubs across the country, impressed with both the quality of image and ease of operability they have with the LILIN solution. It’s a comparatively cost-effective solution that has proven easy to use- and provides quality video with plenty of detail and no latency. Wendy Ficken, Business Development Manager, commented: “It’s been a real pleasure to work with Forest Edge on this occasion, and to have a project that is outside of our traditional project scope and has required us to think outside the box and find a different purpose for our security cameras!” For more news updates, check out our Q3 Issue here. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922

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Retrofit Your Surveillance with FLIR Cameras

UK News Desk / Rebecca Morpeth-Spayne

Following recent investigations, several parliamentarians in the U.K. have called for the British government to ban the sale and use of Chinese-made surveillance equipment that has been linked to human rights violations in China. As more reports link the partly Chinese state-owned security equipment manufacturers Hikvision and Dahua to surveillance systems deployed in internment camps in Xinjiang, China, many public institutions and businesses may want or need to update their security systems to include NDAA-compliant solutions. A Call for Change Following the call to ban the sale and operation of Hikvision and Dahua surveillance equipment in the U.K., the Department of Health and Social Care took the call a step further and committed to removing all existing security infrastructure sourced from those companies. According to IPVM, additional organisations are expected to follow suit. As system integrators set out to design new solutions that replace these devices, it will become imperative to prioritise NDAA-compliant manufacturers. Signed into law by the U.S. Congress on Dec. 27, 2021, the National Defense Authorization Act (NDAA) for Fiscal Year 2022 provided several new cybersecurity provisions. Among those provisions were prohibitions for government contractors from providing the federal government with telecommunications or video surveillance equipment, systems or services produced or provided by five Chinese companies, including Hikvision and Dahua. Though the NDAA is a directive originating from the U.S., it still represents a benchmark for quality and cybersecurity in the security industry. By definition, NDAA-compliant manufacturers provide the building blocks for security solutions that establish reliable and cybersecure security infrastructure for years to come. Teledyne FLIR – Industry Trusted, Cybersecure Teledyne FLIR is at the forefront of this effort to prioritise data protection and build reliable security solutions. For government bodies, security integrators, and mission critical customers looking to retrofit their surveillance systems with NDAA-compliant cameras, Teledyne FLIR’s suite of industry-leading multispectral fixed cameras, bullet cameras, pan-tilt-zoom cameras, and dome cameras offers purpose-built solutions for every application. Optimised to operate in any environment, Teledyne FLIR cameras integrate the highest quality thermal technology in the marketplace, setting the standard in the security industry for 24/7 asset and perimeter monitoring. FLIR is also known for its first-class radars, visible cameras, video management systems, and command and control software, all of which make up end-to-end security solutions. For more news updates, check out our Q3 Issue here. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922

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Freshworks CRM for Shopify E-Commerce

UK News Desk / Rebecca Morpeth-Spayne

Freshworks Inc., a software company empowering the people who power business, today announced Freshworks CRM for e-commerce is now available in the Shopify App Store. The solution integrates directly with Shopify to provide its millions of merchants with a unified CRM that enables live conversational support, marketing and sales where and when consumers want to buy online. “At the core of Shopify’s Ecosystem is our community of developers who give merchants access to critical commerce technology,” said Fatima Yusuf, Director of Commercial at Shopify. “We’re happy to welcome Freshworks to the Shopify App Store, bringing its insight and experience in customer engagement and conversational marketing to Shopify’s millions of merchants.” Freshworks CRM for Shopify is a unified marketing, support, and sales solution purpose-built for Shopify storefront owners. Merchants can create more engaging customer experiences by segmenting and marketing to their customers based on custom Shopify events like cart abandonment and first-time visitors; and by automating and personalizing messages across email, live-chat, WhatsApp, and SMS using pre-built Shopify Playbooks. “The Freshworks CRM platform can now enable millions of Shopify businesses to make their store as delightful and intelligent as the biggest online retailers,” said Prakash Ramamurthy, Chief Product Officer at Freshworks. “Built on a unified data model, the solution gives merchants a complete view of their customers. In a time of low tolerance for error, our platform helps merchants avoid alienating customers with things they hate—like repeating order information or wading through irrelevant products.” Freshworks customer Arthi Raguram, CEO of Deyga Organics said, “With Freshworks CRM we can now deliver a personalized and delightful experience — whether attracting more customers, turning visitors into sales or keeping customers happy with exceptional customer support.” Freshworks CRM for Shopify is built on the Freshworks Neo platform, which enables a unified customer record with an ecosystem of thousands of apps and shared services. For more news updates, check out our Q3 Issue here. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922

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Microsoft launches UAE Azure Zones

Middle East News Desk / Ghyslaine Cordrey

Microsoft today announced the general availability of Azure Availability Zones, to be delivered via its UAE data centres in Dubai. The investment, which is aimed at enhancing the competitiveness of UAE businesses through the vital provision of business continuity and disaster recovery solutions, reinforces Microsoft’s commitment to the UAE government, its business community, and its population. “With the advent of the always-on economy, uptime and continuous access to critical data, applications and workloads have become front-of-mind concerns for the region’s technology stakeholders,” said Naim Yazbeck, General Manager, Microsoft UAE. “As businesses move forward amid increased industry upheavals and competition from market disrupters, competitiveness hinges on the ability to remain operational even as external issues destabilise markets and supply chains. Backups alone will not deliver such capabilities. Rapid recovery requires strategy-focused infrastructure and solutions to work effectively. That is what Azure Availability Zones delivers.” Azure Availability Zones is a critical building block of a comprehensive business continuity and disaster recovery strategy. It is designed to guarantee resilience and availability of business-critical applications and data in times of crisis, through advanced architecture and built-in, end-to-end security. The launch of Azure Availability Zones also signifies the readiness of Microsoft’s UAE cloud locations to form the backbone of organisations’ futureproofing programmes, undertaken in the wake of the COVID pandemic crisis. Azure Availability Zones will build on the capabilities and benefits offered through Microsoft’s enterprise-grade data centres in Dubai, which began operations in June 2019. The facilities’ services have empowered several organisations to further increase their capacities and reimagine their operations. Among those that have already migrated to Microsoft Azure Availability Zones in the UAE are Emirates Group, Commercial Bank of Dubai, Mashreq Bank and First Abu Dhabi Bank. “As an organisation, we believe in the power of technology to deliver a smarter and more agile customer experience as well as enable our people to be dynamic and remain ahead of developments in our industry. The new availability zones will allow us to enhance the way we use Microsoft Cloud, offering us a greater level of data security, resilience and flexibility, which in turn, will support our customer-centric ethos, and allow us to provide greater benefits for our clients,” commented Srinivasan Sampath, Acting Group Chief Technology Officer – First Abu Dhabi Bank. “The intelligent, trusted, versatile Microsoft Cloud has been the foundation of digital transformation for regional innovators for more than three years now,” Yazbeck added. “Business agility, cost rationalisation, productivity, security, governance, and compliance are just some of the benefits that have been experiences by our regional cloud customers. Now that Availability Zones has been opened up to the region, we expect to see swift uptake as customers seek to protect the considerable progress they have made.” For more news and exclusive features, please see our Q2 issue here. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Freshworks CRM for Shopify E-Commerce

Middle East News Desk / Ghyslaine Cordrey

Freshworks Inc., a software company empowering the people who power business, today announced Freshworks CRM for e-commerce is now available in the Shopify App Store. The solution integrates directly with Shopify to provide its millions of merchants with a unified CRM that enables live conversational support, marketing and sales where and when consumers want to buy online. “At the core of Shopify’s Ecosystem is our community of developers who give merchants access to critical commerce technology,” said Fatima Yusuf, Director of Commercial at Shopify. “We’re happy to welcome Freshworks to the Shopify App Store, bringing its insight and experience in customer engagement and conversational marketing to Shopify’s millions of merchants.” Freshworks CRM for Shopify is a unified marketing, support, and sales solution purpose-built for Shopify storefront owners. Merchants can create more engaging customer experiences by segmenting and marketing to their customers based on custom Shopify events like cart abandonment and first-time visitors; and by automating and personalizing messages across email, live-chat, WhatsApp, and SMS using pre-built Shopify Playbooks. “The Freshworks CRM platform can now enable millions of Shopify businesses to make their store as delightful and intelligent as the biggest online retailers,” said Prakash Ramamurthy, Chief Product Officer at Freshworks. “Built on a unified data model, the solution gives merchants a complete view of their customers. In a time of low tolerance for error, our platform helps merchants avoid alienating customers with things they hate—like repeating order information or wading through irrelevant products.” Freshworks customer Arthi Raguram, CEO of Deyga Organics said, “With Freshworks CRM we can now deliver a personalized and delightful experience — whether attracting more customers, turning visitors into sales or keeping customers happy with exceptional customer support.” Freshworks CRM for Shopify is built on the Freshworks Neo platform, which enables a unified customer record with an ecosystem of thousands of apps and shared services. For more news and exclusive features, please see our Q2 issue here. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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