ASSA ABLOY offers customer service and BILT mobile apps to streamline deployments

In an ongoing effort to provide the highest level of customer support, ASSA ABLOY is offering two new mobile apps to ensure that installers are well equipped in the field.

The ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive, while the BILT app simplifies installation with fully interactive, voice narrated step-by-step instructions.

Both apps are currently available for download on Apple and Android mobile devices, and more information about the offerings is available at the ASSA ABLOY booth (#611) at ALOA 2018.

The Customer Support app is powered with live, interactive video and live chat support from a technician. It also ensures support hours are displayed accurately within the app depending on device location and offers email options that are ideal for after-hours support inquiries.

You can easily take a photo using your phone and attach it to your email for easier troubleshooting. A built-in QR code reader allows security professionals to scan the code located on the product for simple support lookup.

Through BILT, ASSA ABLOY provides interactive 3D models and step-by-step instructions to make installations easier, ensure products are installed properly, and store warranties for future reference.

The instructions are fully-interactive, voice narrated guides that simplify installation and shorten the time it takes to accomplish the job.

Installation instructions are available on the BILT app for many ASSA ABLOY products including Adams Rite, Ceco, Corbin Russwin, Curries, Emtek, HES, Medeco, Norton, SARGENT, and Yale.

“Simple, intuitive instructions and immediate customer support are essential to a successful deployment,” states Leslie Saunders, Vice President of Customer Experience, ASSA ABLOY Americas.

“We are continuously seeking out new ways to empower installers and locksmiths with the tools they need to effectively serve their customers.”

About Security Buyer

Security Buyer is the leading authority in global security content, delivering expert news, in-depth articles, exclusive interviews, and industry insights across print, digital, and event platforms. Published 10 times a year, the magazine is a trusted resource for professionals seeking updates and analysis on the latest developments in the security sector.

To submit an article, or for sponsorship opportunities, please contact our team below.

Rebecca Spayne picture 2025

Rebecca Spayne

Managing
EDITOR

Georgina Turner image

Georgina Turner

Sales
Manager

Afua Akoto image - Security Buyer

Afua Akoto

Marketing Manager

Read the Latest Issue

Follow us on X

Follow us on X

Click Here

Follow us on LinkedIn

Follow us on LinkedIn

Click Here

Advertise here

Reach decision makers and amplify your marketing

Advertise here

Click Here

Related News

UK-based body worn camera expert opens new office in USA

Edesix has opened an office in New Jersey and will house both US and UK staff.

ONVIF announces winners from Open Source Spotlight Challenge

ONVIF, the global standardization initiative for IP-based physical security products

IDIS to launch ruggedised network video recorders for transportation environments

Ruggedised mobile network video records were introduced by IDIS® for reliable, high definition recording in the transportation sector at this year’s IFSEC.
Scroll to Top