Traka prioritises great service with their proactive partnership approach

tom smith gsd traka

Traka has committed to ensuring “great service delivers” throughout 2024, with a customer-centric pledge, presenting unparalleled experiences for its customers, partners and stakeholders.

The promise captures the spirit of exceptional customer service, with Traka employees each demonstrating common behaviours through 5 ‘pillars’ echoed throughout its global business. The team at all times bring Truthful, Responsive, Approachable, Kind and Accurate.

Tom Smith, Head of Business – Traka UK says: “The outlook is optimistic for the security industry in the remaining quarters of 2024. The key to success, we believe, is not only building on partnerships and closer collaborations but also ensuring we commit to providing customers with quality solutions that meet their exact business needs.

“Traka delivers great service at every step of the customer project, from concept to completion to aftercare. Through active listening, our employees develop a full understanding of our customers’ requirements and we can respond quickly. Great service underpins Traka’s complete business and captures our dedication to delivering exceptional experiences and maintaining strong, positive relationships.”


Traka uses its extensive sector expertise to understand customers’ bespoke security requirements and integrates the latest innovative technology to streamline operations through asset management across a full range of business sectors.

Matt Gregg, UK Sales Manager, concludes: “At Traka, our goal is to create long-term relationships with every customer.  This is based on our ability to ensure Great Service Delivers, which goes way beyond products.  Our pledge for 2024 encompasses our customer-centric strategy, enabling us to deliver to exceed expectations every single day and provide full-scale solutions alongside dedicated support at every step of the process.”



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Media Contact
Rebecca Morpeth Spayne,
Editor, Security Portfolio
Tel: +44 (0) 1622 823 922

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