Louis Armstrong New Orleans International Airport is the primary commercial airport for the New Orleans metropolitan area and southeast Louisiana. Spanning more than 1900 acres, with four concourses and two terminals, the Airport serves about 8 million passengers per year. Passenger safety and security are paramount. The focal point for that mission is the Airport’s new Security and Emergency Operations Center, headed by John M Lyon, Telecommunications Manager for the Airport. Dispatchers at the Security Operations Center are responsible for handling everything from airport switchboard calls to every feasible emergency situation, including aircraft alerts, security breaches, fire alarms and EMS calls. Check out the video below to see how the Airport is streamlining incident handling and improving operations through its innovative use of Situation Management.
