BeyondTrust Remote Support receives new patch

BeyondTrust, an intelligent identity and access security company, has announced the release of BeyondTrust Remote Support 22.2. This release builds upon the existing Microsoft Teams integration, introducing 1:1 screen sharing from a Teams chat, multi-portal support, custom greetings, and instance customisation for Remote Support users. In addition, a new Remote Support External Jump Groups integration with BeyondTrust Password Safe provides users with a simple workflow that extends access capabilities via SSH and RDP.

This new release extends the capabilities of Remote Support further into the systems and processes that service desks uses every day. BeyondTrust Remote Support 22.2 improves support technicians’ and admins’ ability to conveniently and securely access systems, while furthering the goal of least privilege, to strengthen an organisation’s security posture.

“With the sustained increase in remote and hybrid working, Microsoft Teams has become a critical connection and collaboration tool for many organisations,” said Tal Guest, Senior Director of Product Management at BeyondTrust. “Recognising this new reality, BeyondTrust set out to bring Remote Support functionality to the Teams chat function where many interactions with customers occur on a constant basis. The enablement of key use cases in BeyondTrust Remote Support allows service desk representatives to save time and resources by generating sessions directly from the Teams interface with one click. This streamlines the process for customers, to ensure they receive help faster.”

BeyondTrust Remote Support 22.2 new features and enhancements include:

  • Microsoft Teams integration that allows remote support sessions to be started from within a Teams chat session, saving time and providing a more seamless experience.
  • Enhanced BeyondTrust Password Safe Integration, which enables multiple Jumpoints to be utilised, expanding and enhancing the integration between Remote Support and Password Safe.
  • Syslog access from the appliance UI that allows reports to be downloaded directly from the appliance.

For more news updates and exclusive features, check out our Q2 issue here.

Media contact 

Rebecca Morpeth Spayne, 

Editor, Security Portfolio 

Tel: +44 (0) 1622 823 922

About Security Buyer

Security Buyer is the leading authority in global security content, delivering expert news, in-depth articles, exclusive interviews, and industry insights across print, digital, and event platforms. Published 10 times a year, the magazine is a trusted resource for professionals seeking updates and analysis on the latest developments in the security sector.

To submit an article, or for sponsorship opportunities, please contact our team below.

Rebecca Spayne picture 2025

Rebecca Spayne

Managing
EDITOR

Georgina Turner image

Georgina Turner

Sales
Manager

Afua Akoto image - Security Buyer

Afua Akoto

Marketing Manager

Read the Latest Issue

Follow us on X

Follow us on X

Click Here

Follow us on LinkedIn

Follow us on LinkedIn

Click Here

Advertise here

Reach decision makers and amplify your marketing

Advertise here

Click Here

Related News

Image provided by SentinelOne

SentinelOne to Spotlight AI-Power at GISEC 2025

SentinelOne announces its participation at GISEC Global 2025 (6-8 May) at the Dubai World Trade Centre. The company will highlight..
Two young intercultural programmers trying to solve problem with access to data while interacting in front of computers

DDoS attacks targeting critical infrastructure

NETSCOUT released its 2H2024 DDoS Threat Intelligence Report, revealing how Distributed Denial of Service (DDoS)…
Copyright: Security Buyer

ASIS UK Launches “Security is You(th)” Hackathon

ASIS International UK has launched Security is You(th), an initiative designed to engage students and early-career professionals…
BeyondTrust

Into the Cloud – Morey J. Haber, BeyondTrust

The January edition of International Security Buyer featured Morey J Haber, Chief Security Advisor for BeyondTrust in our Into the Cloud…
Riham Security website

Growing Intersec Saudi Arabia

Intersec Saudi Arabia’s Event Director, Riham Sedik, discusses the event’s future growth and government partnerships
BeyondTrust

BeyondTrust Announces Cloud-Native Option in UAE

BeyondTrust, the worldwide leader in intelligent identity and access security, today announced the availability of Password Safe …
BeyondTrust

BeyondTrust solidifies leadership position

BeyondTrust, the leader in intelligent identity and access security, has announced significant recurring growth in 2023…

BeyondTrust makes security insights available

BeyondTrust recently announced the general availability of its Identity Security Insights solution. With the escalating complexity of cyber…

Neustar Security Services introduces UltraPlatform

Neustar Security Services, a provider of cloud-based security services that enable businesses to thrive online, is launching UltraPlatform.

Security and fire 2023 trends

In 2023 all industries will face several challenges: sustainability, cost increases, and how to better manage energy & resources.
Scroll to Top