Founded in 2013 TMS Protection specialises in training, management and security services for clients across the UK, including many local and national companies. With a client-focused ethos TMS Protection provides the full range of security services including; retail security, mobile security patrols, keyholding and alarm response, door supervisors, marshals and event staff. TMS is an SIA approved contractor for the provision of Security Guard, Door Supervision & Keyholding services and an official member of The National Association of Security Dog Users. TMS Cleaning, part of the TMS FM Group, provides professional, contract cleaning services, and is a member of CHAS and the Safe Contractor Scheme.
With Offices in Maidstone Kent and Bow London, TMS is ideally placed to service customers across the south east and Greater London.
SmartTask Workforce Management – Supporting rapid expansion
TMS Protection originally implemented SmartTask after an ACS audit, which highlighted that the company would benefit from a more comprehensive system to support the continued expansion of the business.
Now a seasoned user of SmartTask, the software is used by the head office team of 18, and provides a platform for a wide range of workforce management functionality including automated designing of shifts and rosters, holiday and absence management, and check/welfare calls via an automated system with alerts when calls are missed. The system is used by the Control Room to manage alarm responses and keyholding services, allocate ad-hoc jobs, and to follow up on missed check/welfare calls. SmartTask logs hours and services provided for customers, provides proof of attendance, and helps to automate the production of invoices.
During the event season (May to October) up to 200 officers in the field are able to check their shifts and request holiday from their phones with just a couple of clicks. No need to email or phone the office.
Managing Director Tom Devine explained “Our reputation is incredibly important to us and as a customer-focused business, our people are our biggest asset. If we can make life easier for them, they will provide a better service to our customers. SmartTask quite simply streamlines operations so that mundane tasks are quick and easy for all our staff.”
Mobile Ops – Better for Customers, Better for Employees
The next logical step was to extend the solution to cover Mobile Patrols. Using SmartTask officers are sent jobs such as locks/unlocks and alarm responses, and are able to accept them via the app. They are sent detailed instructions for the job and complete forms once the task is complete. The Control Room has complete visibility of who is dealing with which job or incident.
“Thanks to SmartTask Smart Forms, the officer simply completes the form on their mobile and the building owner or manager is automatically alerted by email in realtime, giving them complete peace of mind that any situation is being dealt with by TMS. We are also using Smart Forms to deliver additional services to customers, for example, fire alarm testing. It’s a real USP for us!”, Tom added.
To read more exclusive features and latest news please see our February issue here.
Media contact
Rebecca Morpeth Spayne,
Editor, Security Portfolio
Tel: +44 (0) 1622 823 922
Email: editor@securitybuyer.com
