Creating Value through People, Process and Technology
February 28th 2017 | The Gherkin, London | 12 – 4pm
Creating value is the essence of business. But often within Facilities Management we lose sight of what value we can add. The right mix of people, process and technology can turn facilities management from a reactive function to a proactive business asset which helps drive business advantage through reduced operational costs, better managed business risks, improved staff and operational efficiencies and through the provision of actionable intelligence.
Facilities Management should sit at the heart of every business, its purpose being to enable businesses to smoothly function, develop and grow whilst protecting it from a wide range of business risks. However, the reality is that FM can be seen as a business expense rather than a value added service.
In parallel, advancements have been made that enable FM professionals to increase their value and leverage from existing investments. By combining the powers of People, Process and Technology, as well as benefiting from developments in Social Media, IoT and Big Data, Value can be created to:
• Improve access to facilities
• Achieve organisation wide visibility
• Reduce ongoing costs
• Boost customer satisfaction
• Increase service availability
• Support contingency planning and business continuity
• Enforce Service Level Agreements (SLAs)
• Enhance reporting capabilities