The extent of damage to the retail industry from London riots assessed by BRC

Rioters look Carphone Warehouse in London - Met Police image
Rioters look Carphone Warehouse in London - Met Police image

The British Retail Consortium has issued a snapshot survey of its members to ascertain the extent of damage to its stores following rioting and looting across the UK.

Sixteen respondents reported 899 stores affected by the riots including:

  • 102 affected by theft
  • 187 damaged
  • 7 affected by arson
  • 61 affected by burglary

11,088 staff were affected and a total of 7,599 trading hours were lost.

The retail industry employs 11 per cent of the UK workforce which equates to 2.9 million people working in 286,680 shops.

The respondents were responsible for stores which represented 27 per cent of the UK retail sector by total retail sales. The BRC said that the damage to the sector as a whole will therefore be considerably higher.

The research, carried out by the BRC, has been submitted to relevant police forces as part of the victim impact assessments which can be used in the sentencing phase of any trials.

Anecdotal information was also gathered from respondents including:

    • “Some staff were extremely frightened by events; a few have indicated that they will be considering their careers in retail.”
    • “There was fear of coming to work and not being able to get to work. Two colleagues were mugged and assaulted on their way home. Colleagues were in store when looters hit.”
    • “Some staff were caught still in one of the stores when it was broken into and had to escape through the rear – an extremely frightening experience.”
BRC director of business Tom Ironside: retail staff are the forgotten victims of the riots
BRC director of business Tom Ironside: retail staff are the forgotten victims of the riots
    According to BRC director of business Tom Ironside, retail staff are the forgotten victims of the riots. “The scenes of violence and looting which broke out two weeks ago were frightening even for the majority of us who were watching them on television or reading about them in the papers. To have been in a shop as it was attacked or set on fire must have been terrifying.

“Strong punishments are appropriate for the perpetrators of this violence to reassure the three million people who work in the retail sector that their safety is taken seriously. It’s sad to hear of retail staff reconsidering their career choice because they feel vulnerable at work.

“The police have done a great job of finding those responsible for the rioting and have been a reassuring presence on our streets. As damaged buildings are repaired and streets return to normal, shop owners and their staff also need their confidence rebuilt. A strong message must go out that the retail sector, and those who work in it, will be protected.”

Security advice

Meanwhile, the union Usdaw has issued security guidance to its members and has urged retailers to review their security urgently, including:

  • Ensure systems are in place to communicate with staff at the earliest opportunity.
  • Ensure that alarms, CCTV, protective barriers and panic buttons are in good working order and that staff are aware of how to use them.
  • Provide extra security where appropriate.
  • Implement procedures to prevent cash from building up in tills and ensure that banking or cashing up procedures are carried out by specialist security staff only.
  • Review shift patterns to ensure adequate staffing levels – in particular, ensuring that staff are not left vulnerable by working on their own.
  • Ensure that rigorous incident reporting measures are in place and followed at all times.
  • Check fire safety procedures are operational.

In the event of rioting or the threat of trouble, employers should seriously consider closing their premises in order to protect staff and customers.

About Security Buyer

Security Buyer is the leading authority in global security content, delivering expert news, in-depth articles, exclusive interviews, and industry insights across print, digital, and event platforms. Published 10 times a year, the magazine is a trusted resource for professionals seeking updates and analysis on the latest developments in the security sector.

To submit an article, or for sponsorship opportunities, please contact our team below.

Rebecca Spayne picture 2025

Rebecca Spayne

Managing
EDITOR

Georgina Turner image

Georgina Turner

Sales
Manager

Afua Akoto image - Security Buyer

Afua Akoto

Marketing Manager

Read the Latest Issue

Follow us on X

Follow us on X

Click Here

Follow us on LinkedIn

Follow us on LinkedIn

Click Here

Advertise here

Reach decision makers and amplify your marketing

Advertise here

Click Here

Related News

Graphic displaying a lockdown solution

Netgenium debuts next gen display and touchscreen technologies

Power-over-Ethernet (PoE) solutions specialist Netgenium will be showcasing its new range of IP…
Image Provided by Contacta Inc

Contacta Inc bolsters security market with new distribution

Manufacturer of window intercom and assistive listening systems, Contacta Inc, has bolstered its presence in the market with new distribution
Salto Systems

The new Salto XS4 One S Keypad

Salto’s latest access control offering combines state-of-the-art credential technology with advanced PIN code management for both…
Gunnebo Entrance Control

Gunnebo Entrance Control Unveils Solutions for ISC West 2025

Gunnebo Entrance Control will be exhibiting its latest entrance control technologies at ISC West 2025 in Las Vegas, offering smart…
Copyright: Security Buyer

Facial Recognition: Innovation vs. Accountability

Facial recognition technology is advancing with AI, IoT, and privacy-first security, but regulatory compliance, ethical AI, accountability…
Hospitality

The AI Shift in Hospitality Security

Hannah Larvin assesses how AI-driven security in hospitality enhances surveillance, access control, and incident response, balancing safety..
Johann Kraus, Hexagon

Retailers Need to Work with the Government, Police and Tech Sector

The British Retail Consortium (BRC) published its annual Retail Crime Survey last week, Johann Kraus, Retail Global Account Manager…
Rhombus

Rhombus Launches AI Capabilities for Faster, Smarter Security Investigations

Rhombus, a provider of cloud-managed physical security, today announced the launch of three new additions to its AI portfolio that transform
Rhombus

The Innovator – Rhombus

Rebecca Spayne of Security Buyer sits down with Brandon Salzberg, VP of Engineering, Rhombus to discover how the industry is…
Milestone systems

Milestone Systems Sets New Pace

At Intersec 2025, the Middle East’s flagship security and safety event, Milestone Systems made a resounding statement…
Scroll to Top