20 December 2021 - Security Buyer Magazine

Smart logistics management boosts security

“The question for every logistics company is how to maximise performance and supply chain security. The latest generation of smart logistics solutions can help, with tools for optimised vehicle and dock management, end-to-end order tracking, fleet management, employee health & safety, and more,” said Harvey Zheng, Senior Solution Manager for Logistics Industry at Hikvision. Supply chain globalisation, the booming e-commerce market and rising demand for manufactured goods have all driven growth in the logistics industry. To take full advantage of this industry boom, logistics companies need to maximise their performance and throughput, while tracking and securing many thousands of orders and deliveries every day. But optimising logistics operations is easier said than done. One major issue is that logistics managers often lack the real-time information they need to make fast, accurate decisions. For example, they may not be able to see which facilities are experiencing performance issues, which orders have been delayed and why, or which partners are missing their delivery SLAs. The solution: next-generation logistics management solutions To solve these and other challenges, more companies are turning to advanced technology for help. They’re implementing the equipment, applications, software, and tools needed to gain better visibility and control over their logistics operations. Next-generation logistics management solutions also make the global supply chain more customer-centric and sustainable. By automating logistics processes, for instance, organisations can enhance the productivity and efficiency of their workflows; increase transparency and traceability in their supply chains; and maintain flexible and dynamic relationships with their stakeholders. The role of smart video in logistics management One key technology for next-generation logistics management is smart video, an evolution of the cameras that companies have been using in their warehouses, distribution centers (DCs), and yards for decades. While traditional cameras were used for security monitoring only, smart video solutions use AI, machine learning and other advanced technologies to boost efficiency, productivity, and even worker health and safety. The top benefits of smart video By taking the decision to deploy industry leading smart video solutions as part of their logistics management environment, companies can: Enhance personnel management and health and safety with AI algorithms that send alerts automatically if employees are not wearing the required protective equipment, or if they get to close to dangerous machinery, for example. Optimise vehicle and dock management: With dashboards that display the status of each loading dock in real time, which allow vehicles to load and unload more quickly and help to maximise efficiency and throughput. Improve goods and order tracking: Based on the ability to create an automated, secure, and fully trackable goods management process. This supports the secure flow of goods at one site (or across multiple sites) and includes solutions for accurate, secure goods scanning, tracking and delivery. Increase site security: Based on perimeter protection solutions that provide crystal-clear video footage, even in zero-light environments. Radar and dome cameras can also be combined to detect any unauthorised people or vehicles entering the site; and to trigger automated alerts for any suspicious movements. Optimise fleet Management: With on-board infrastructure that monitors vehicles’ interiors and their surroundings. These systems also feature a powerful software platform for live view, video playback, GIS map locations, device health monitoring, fuel consumption checking, goods quality monitoring, emergency alarms, and more. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Uniphore collaborates with Cisco

Middle East News Desk / Editor

Uniphore announced that it has joined Cisco SolutionsPlus, a partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Through Cisco’s SolutionsPlus Program, Cisco’s customers and channel partners can purchase Uniphore’s conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and customers. For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers. In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. These types of advances are transforming customer experience across contact centers for global enterprises. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases. Currently, Uniphore’s innovative U-Assist After Call Work solution has been validated as “Cisco Compatible” on Cisco Systems Global Price List (GPL). “Cisco has been delivering solutions for enterprise business challenges for decades and we’re really pleased to be part of their ecosystem,” said Umesh Sachdev, CEO and Co-Founder, Uniphore. “Being a part of Cisco’s SolutionsPlus Program further validates the value our conversational automation platform brings to businesses in a wide range of industries. We are thrilled to continue working closely with Cisco, a partner, supporter, and recent investor.” Cisco Investments participated in Uniphore’s Series D round in March 2021. The investment supports the development of new capabilities in AI, conversational automation, and real-time call and sentiment analysis. These types of advances are transforming customer experience across contact centers for global enterprises. “Businesses must differentiate by delivering personalised experiences that consistently exceed expectations during every customer interaction and at every touchpoint,” said Fernando Mousinho, Head of Product and GTM, Contact Center Business Unit, Cisco. “For organisations looking to reduce call volumes, augment human agent workloads, faster wrap-up, and improve first-call resolution, Uniphore’s AI/ML services are valuable tools to improve customer experience.” Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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New SIA report: audio & intelligent communications

UK News Desk / Rebecca Morpeth-Spayne

Informational guide is presented by the SIA Audio and Intelligent Communications Working Group A new guide by the Security Industry Association details the importance of audio and communications for safety and security applications. The informational guide, Safe and Sound: A Primer on Audio and Intelligent Communications Applications for Security. was developed from SIA’s vendor-neutral technology Audio and Intelligent Communications Working Group, of which Dan Rothrock, President of Zenitel Americas, is the Chair. The group was created to serve as a catalyst for the intelligent communications sector of the security industry with the goal of researching and providing authoritative information to educate the industry and the public on how audio communications can be used within a risk, resilience, and security program. The Safe and Sound: A Primer on Audio and Intelligent Communications Applications for Security includes a brief history of audio use in security, the benefits of audio in security solutions, audio technologies and applications, two case studies, legal and privacy considerations, and more. The report covers common existing technologies such as intercoms, loudspeakers, and microphones in addition to emerging technologies like gunshot detection and advanced multisensor audio analytics. It concisely presents how these audio solutions are necessary for improving response time, driving situational awareness, and aligning with business goals of optimization and efficiency. “In today’s risk environment, asking and answering the question ‘Why Audio’?” is more important than ever,” said Dan Rothrock, President of Zenitel Americas. “It was a pleasure to work on this research and report with SIA and my audio industry colleagues, and I look forward to the future conversations regarding the value of audio in security solutions.” Zenitel is a provider of Intelligent critical communication solutions that allow people to hear, be heard, and be understood, in every situation. Zenitel solutions are designed to cater safety and security needs of both onshore and offshore markets. Because communication is critical, Zenitel solutions are also great in integrating with other systems and solution in a seamless way. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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CrowdStrike expands CrowdXDR alliance

UK News Desk / Rebecca Morpeth-Spayne

CrowdStrike, a provider in cloud-delivered protection of endpoints, cloud workloads, identity and data, announced that it has expanded the CrowdXDR Alliance to include key strategic partners across technology categories, including cloud, Internet of Things (IoT) and network. The aim of the new partnerships is to deliver deep integrations that support the industry’s broadest set of security telemetry, delivering powerful insights that allow customers to identify and hunt threats at an accelerated speed and scale, aiming to enhance productivity while solving for the security skills gap issues that most organisations are facing. First announced at CrowdStrike’s Fal.Con 2021 event, the CrowdXDR Alliance is a unified and open coalition that brings best-of-breed integrated solutions together to deliver industry-leading Extended Detection and Response (XDR) with comprehensive visibility, protection and control across business entities. Jointly with CrowdStrike partners, the CrowdXDR Alliance is establishing a standardised schema for data sharing and exchange to enrich Endpoint Detection and Response (EDR) data with the most relevant, vendor-specific security telemetry – creating the fastest and most effective threat detection and response capabilities built at scale with security telemetry correlated from the broadest range of first and third-party sources across the technology ecosystem. “The power of the CrowdXDR Alliance is in the commitment to open and unified data sharing amongst our partners across technologies that will further enrich EDR data and solve the gaps in existing legacy and next-gen tools across investigation, threat hunting and response capabilities. We established this community-driven approach to further extend partner value and deliver customers a holistic and simpler view of threats across the entire technology landscape to enable them to act with speed and precision,” said Michael Sentonas, Chief Technology Officer at CrowdStrike. “With the CrowdXDR Alliance, CrowdStrike is defining the standard for what XDR technology should be.” Cloudflare, Armis and ThreatWarrior are the latest partners to join the CrowdXDR Alliance. These industry leaders will join previously announced CrowdXDR Alliance partners including Google Cloud, Okta, ServiceNow, Zscaler, Netskope, Proofpoint, Extrahop, Mimecast, Claroty and Corelight. CrowdStrike and the CrowdXDR Alliance partners will aim to deliver: Productivity gains at accelerated speed and scale – Security teams are overwhelmed with alerts and false positives. The threat telemetry collected from the broad range of sources across multiple technologies and domains will empower security teams to identify and hunt for threats at an increased speed and scale. Extended visibility and control across all environments – The deep technology integrations will fuel a standardised common data schema to create an out-of-the-box integrated XDR solution, providing real-time detections and threat hunting across all domains and extending comprehensive visibility, protection and control across all environments. The CrowdXDR Alliance will provide powerful and relevant insights using data sources across identity, network, cloud and IoT solutions, extending the power of EDR beyond endpoints and improving the value of your existing security investments. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Product spotlight – FLIR Triton FH-Series

Exclusives / Ghyslaine Cordrey

FLIR presents their latest thermal imaging, multispectral fixed camera range, the Triton FH-Series and explores how it is ideal for harsh perimeter security The Triton FH-Series are ruggedised, multispectral fixed cameras that integrate thermal imaging for detection with 4K visible imaging to help identify intruders in harsh perimeter security settings. Part of the Teledyne FLIR premium Triton family of cameras, the Triton FH-Series delivers both intrusion detection and video verification through its high-resolution thermal and visible imaging capabilities. These features plus the ability to capture vital details using 4K imagery enables security personnel to properly identify and assess situations, significantly improving response time. Critical infrastructure facilities will benefit from technological advancements, such as highly accurate convolutional neural network (CNN)-based video analytics for both thermal and visible spectrums, which minimise false alarms and aid in geo-locating threats for superior situational awareness. The on-board scheduling tool gives the operator the ability to select the type of analytics used to make detections based on time of day, business hours, and seasonality. Additionally, radiometric versions of the Triton FH-Series can be used for early fire detection applications to help critical sites operate safely and efficiently. System integrators must tackle several challenges when deploying perimeter protection. These challenges include finding technologies that monitor wide areas, perform in harsh environments, and accurately classify threats. Rain, snow, fog, smoke and other unfavourable weather can negatively affect traditional sensors. Other challenges include video surveillance and analytics being adversely impacted by poor imaging conditions, such as minimal light or complete darkness. Ultimately, these solutions yield grainy, indistinguishable video where your security customers are unable to see approaching threats and are vulnerable to breaches. The new Teledyne FLIR Triton FH-Series multispectral fixed cameras that combine both thermal imaging and 4K visible imaging in one solution address these challenges, allowing for superior threat assessment and intruder identification at the perimeter. By deploying the Triton FH-Series, security personnel gain a ruggedised, fixed camera that is always on, always working, and always assessing the perimeter. This means, that in any lighting or weather condition, the security camera will be able to capture events as they unfold, share verified alerts, deliver actionable insights to appropriate personnel, and collect detailed information for forensic review. Traditionally, system integrators have mounted both thermal and visible cameras along the fence line. However, by deploying the Triton FH-Series, system integrators gain a two-in-one camera solution with both thermal and visible imagers under one housing. As a result, installers only have to work with one Ethernet and cable connection for simplified installation, shorter labor time and reduced project expenses. In addition, the Triton FH-Series cameras are ONVIF Conformant S/G/T and can tightly integrate with FLIR United VMS and many major third-party VMS systems for real-time alarming and clip playback. To read the full article see our latest issue here: December/January 2022 Single Issue – (securitybuyer.com) Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Product spotlight – CSL launches MiniAir 2

Exclusives / Ghyslaine Cordrey

CSL launches the single-path signalling solution, MiniAir 2 – The ideal mobile upgrade for digital communicators MiniAir 2 is CSL’s single-path signalling solution that utilises a 4G/LTE-M path to signal an alarm from a protected premises to an ARC. It comes with a standby SIM as a backup to safeguard your system if the active SIM fails. Both SIMs operate on an independent network from the other for total resilience. It is designed for both residential and commercial premises as an affordable upgrade from a digital communicator to secure signalling. The UK & Ireland’s Telephone Network Upgrade is well underway and hundreds of thousands of alarm systems are still utilising legacy digital communicators that rely on PSTN. MiniAir 2 provides a cost-effective, future-proofed, radio signalling solution to ensure alarm systems can still send signals to the ARC. This professional signalling upgrade also ensures systems maintain their existing Police URNs.  Like all CSL products, MiniAir 2 is supported by the Gemini Global Platform, which has been designed with full resilience and diversity at every point. Gemini checks the entire signalling route, providing the highest levels of reliability. Why Choose MiniAir 2? Installer & End-User Apps: View event logs and receive push notifications in the event of an alarm activation Superfast Installation: Simply remove the existing phone line from the digital communicator and connect the MiniAir 2 in its place Backup SIM: MiniAir 2 has a backup network diverse 4G WorldSIM to help safeguard your system if the active SIM fails All IP (Copper Switch-Off) Ready: The ideal mobile upgrade for digital communicators that rely on PSTN lines To read the full article see our latest issue here: December/January 2022 Single Issue – (securitybuyer.com) Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Ask the expert – Firas Jadalla

Exclusives / Ghyslaine Cordrey

Firas Jadalla, Regional Director for the Middle East, Turkey and Africa, Genetec, catches up with Security Buyer to discuss innovation in cloud technology within video surveillance Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence and operations. The company’s flagship product, Security Centre, is an open-architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ANPR), communications and analytics. Genetec also develops cloud-based solutions and services designed to improve security and contribute new levels of operational intelligence for governments, enterprises, transport and the communities in which we live. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its global customers via an extensive network of resellers, integrators, certified channel partners and consultants in over 80 countries. Security Buyer Editor sits down with Firas Jadalla, Regional Director for the Middle East, Turkey and Africa to find out the evolution of technology in the Genetec solutions portfolio. How does Genetec ensure innovation in their solutions? Video Surveillance technologies have developed tremendously over the past few months to enhance public safety and protect cities, enterprises, facilities and communities. One of the most important advancements is the emergence of occupancy management solutions, which have become more important than ever as businesses adhere to social distancing guidelines. These solutions can count people in a physical facility, visualise data, alert staff and provide useful consumer behaviour insights. Additionally, as cities and organisations prioritise securing data and protecting individual privacy, newer solutions engineered with privacy by design have been introduced. These new solutions involve comprehensive privilege management allowing organisations to restrict user access to their system, automatic anonymisation of video to protect individual privacy and securely collect and manage evidence. Cloud-based surveillance has seen new developments and cloud-based video monitoring systems that make it easier for users to view video live from anywhere, are secure, scalable and easy to manage. Moreover, advancements in machine learning and rendering technologies have also revolutionised video analytics in surveillance. Innovative solutions can combine unified and third-party analytics technologies to transform video into smart, actionable data. They improve overall security and operational efficiency, so users can learn about their environment and proactively react to any threats. With the rise of cybersecurity risk, how can organisations better their resilience? Following a 250% increase in cyberattacks this year, The GCC is making a considerable effort toward economic diversification, with cities becoming smarter and infrastructure increasingly connected. New laws are also emerging intending to impose strict obligations on businesses concerning how, why and when personal data can be collected, used and stored. And the steady expansion in cybersecurity capacity is linked closely to overall economic development. A robust cybersecurity approach focuses on protecting vulnerable systems from data breaches and malware. It also includes developing systems and processes to ensure cyber resilience. Resilient systems are designed to limit the impact of cyber threats and unauthorised system access and reduce the time it takes to recover from an accidental or malicious security breach. To read the full interview see our latest issue here: December/January 2022 Single Issue – (securitybuyer.com) Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Hikvision premiers security solutions at IFSEC

News Desk / Ghyslaine Cordrey

Hikvision India premiered its advanced security products and solutions with a smart display at the IFSEC India Security Expo 2021. The trending transformative technologies such as Artificial Intelligence (AI), Robotics and IoT Security Tech got an overwhelming response from the visitors. The 14th edition of IFSEC India Security Expo organised by Informa Markets at Pragati Maidan, New Delhi from 9-11 Dec, 2021, the flagship event of Indian security industry turned out to be a resounding success for the key security industry stakeholders. The overwhelming response from the security industry and relevant visitors exceeded the expectations. Shri Bhanu Pratap Singh Verma, Minister of State (MOS), Micro, Small and Medium Enterprises (MSME) and Shri Kaushal Kishore, Minister of State, MOS, Ministry of Housing and Urban Affairs (MOHUA) were the Chief Guests at the inaugural session of IFSEC India Security Expo 2021. After the lamp lighting ceremony and Ganesh Vandana, they addressed the gathering by emphasising on the ‘Make-in-India’ vision and the key role of the security industry in securing the nation, its assets and people. While speaking on the high octane IFSEC India experience, Mr. Ashish P. Dhakan, MD & CEO, Prama Hikvision India said, “We have got a very good response at the IFSEC India Security Expo 2021. We would like to term it as a collaborative success. This time IFSEC India returned with resounding success for a big restart. It was good for us in terms of footfall and security industry specific visitors.” He further added, “Hikvision India showcased bespoke technological innovations in Artificial Intelligence (AI) and Robotics Technologies. We unveiled the latest products and solutions in the Video Security, Access Control, Intrusion Alarm, Inspection and Perimeter Security segments. We also introduced Mobile Robot Products, Machine Vision Products and Logistic Vision Solutions.” The key highlights of the technologies and solutions on display at Hikvision India booth, included AI Product, Hikvision ColorVu Technology, Hikvision AcuSense Technology, Command Control Center, Hikcentral, Smart Parking Solution, Intelligent Traffic System, Smart Home Cameras (EZVIZ), Video Intercom, Security Inspection Products, AX Series Alarm System, HeatPro Thermal Cameras, Professional Transmission Solution, Webcams and Smart Storage Solutions. The booth also showcased solutions by scenarios theme for Apartment Buildings, Factories, Logistic Park, Offices and stores. Hikvision India booth showcased its advanced security solutions across product categories and conducted various fringe programs, including quiz contests to engage the visitors. To bring the live show experience to the online audience, Hikvision India also LIVE streamed the glimpses and key product demonstrations at the booth via YouTube LIVE on Hikvision India YouTube Channel. IFSEC India Security Expo 2021 was organised with over 150 brands from over 10 countries to participate. IFSEC India exhibition conference has always been the platform of choice for security device manufacturers, system integrators and security practitioners cutting across industry verticals and government organisations. This year the event hosted key industry buyers and decision makers from among government and PSUs, CSOs, system integrators, partners, consultants and end-user community in the security domain. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Big Interview – Seth Robinson

Exclusives / Ghyslaine Cordrey

Security Buyer delves into cybersecurity and upskilling the industry with Seth Robinson, Senior Director, Technology Analysis at CompTIA CompTIA specialises in upskilling the computing technology industry providing a vendor-neutral, independent source of information on a wide range of technology topics, including cybersecurity; education, training and certification of the global tech workforce; new and emerging technologies; legislation and policies affecting the industry and workforce data, development and trends. Membership and certification holders span the full range of technology companies from established Fortune 500 leaders to small and medium-sized tech businesses that help customers solve problems around the world; and emerging tech-service innovators that support the implementation and management of the latest technology solutions. What does CompTIA do? CompTIA is a voice and advocate for the US$5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy and market research, CompTIA is the hub for advancing the tech industry and its workforce. Has the pandemic enhanced the need for upskilling the industry? CompTIA’s “2021 State of Cybersecurity” report revealed that the general state of cybersecurity in the economy is getting worse. In 2020, 80% of individuals in felt like the state of cybersecurity was improving. In 2021, only 69% feel the same. Several factors were all likely contributors to this more pessimistic sentiment – ransomware attacks on critical infrastructure, supply chain attacks rippling through the business landscape and prolonged uncertainty associated with the pandemic. This uncertainty is reflected to a degree in organisations’ increased cybersecurity budget and new skills-building priorities. The pandemic is not the sole reason for either, but it is a significant contributing factor. For example, endpoint security is one of the skills that companies want to strengthen. Endpoint security is likely being revisited as the post-pandemic workforce opts for more flexibility. Whether employees are choosing full-time remote work or a hybrid approach with occasional days in the office, their equipment may need to be refreshed or reconfigured, and the security scheme needs to match the work style. What is the new mindset needed to take on cybersecurity complexities? With IT taking on strategic significance and cloud computing undoing the traditional notion of a secure perimeter modern security requires a completely different mindset. The new mindset that has emerged in response to digital transformation is zero trust, which exactly what it says it is. Rather than assuming that network traffic or user access is harmless due to origin or credentials, further verification is required at every step. In a zero-trust architecture, there are no assumptions made about the authenticity of data or access requests. Instead, each piece is examined individually and, in many cases, checked multiple times. Media contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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