20 September 2022 - Security Buyer Magazine

What to expect at Security Essen

Following the 2020 Security Essen cancellation, the event is back, showcasing over 950 international companies ready to show the latest advancements in security technology After the pandemic destroyed the events industry and brought cancellation upon cancellation of exhibitions, the return of Security Essen will be welcomed with open arms. The event will be a fantastic opportunity to reunite the industry and enable members of the security sector to grow their networks, as well as reunite with connections they haven’t seen in years. Security Essen will take place from September 20 to September 23 at Messe Essen, Germany. The wide exhibition spans over eight halls of the Messe Essen, focusing on the range of products and services presented is on innovations in the field of electronic and mechanical security technology, as well as cyber security, services and fire protection. The last event in 2018 attracted more than 36,000 professional visitors, predominantly experts from the industry, installers and participants from the security sector, with a significant interest in new products and businesses, with a strong willingness to invest. For more than 40 years, Security Essen has been the leading trade fair for civil security and thus also a meeting place for knowledge exchange. At the new Digital Networking Security Conference in Hall 7, experts will report on current incidents, important interfaces between corporate and IT security, legal requirements and practical implementation examples on the first two days of the fair. The speakers of the 14 presentations will cover topics such as “Between cybercrime and cyberwarfare – why cybersecurity is a matter for the boss” (Thomas Köhler, nonfiction author), “DDOS attacks via IoT devices” (David Walkiewicz, Director Test Research at AV-TEST) and “Next Level Security Awareness Training” (Alex Wyllie, founder and CEO of IT-Seal). In addition, attendees can expect valuable recommendations for action in managing cyber crises (Dr. Holger Kaschner, Information Security Consulting, DCSO German Cyber Security Organization) and advice on the secure use of cloud applications (Oliver Dehning, Head of TeleTrusT AG Cloud Security). The DNS conference is organized in cooperation with the trade journal “kes”. Special guests Security Essen counts important decision-makers and high-ranking politicians among its guests. The Minister of the Interior of North Rhine-Westphalia, Herbert Reul, and the Minister for Economic Affairs, Industry, Climate Protection and Energy of North Rhine-Westphalia, Mona Neubaur, have announced their visit on the second day of the fair. At the same time, the Authorities and CSO Day will be held for the first time, which is aimed at those responsible for security and Chief Security Officers (CSOs) at public institutions. Representatives of public authorities will receive discounted admission. It has recently been announced that the UN Delegation will be in attendance of Security Essen. The representatives attending will present the UN’s procurement system, as well as discover new advancements in the security market, with the possibility of investing in new technology. Through its procurement system, it purchased goods and services with a total value of 22.3 billion US dollars in 2020 alone. 461 million of this was in the categories of public policy and security services and equipment. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer UK @SecurityBuyerUK @SecbuyerUK Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Into the Cloud – Mike Hurst

UK Exclusives / Editor

We have a brief catch up with Mike Hurst, UK and Ireland Director of The Institute Foundation for Protection Officers What does ‘security’ mean to you?  Traditionally, it means the opportunity to make a positive contribution to protecting people, property and assets and adding to the bottom line of an enterprise. More that that though, security can help protect businesses and society from harm. What made you want to work in the industry?  I wasn’t my first choice, to be honest, but after a number of years in the finance sector, I wanted something that was technical, interesting and that I found important. If you could talk to your younger self, what would you say?  Be open minded, consider all opportunities carefully, be adaptable and learning never stops. Describe a funny thing that happened to you recently?  I had a small speaking slot at ASIS Europe. There was a very large screen behind me and a smaller screen on the floor in front of the podium. It was at this stage that I realised that following a cataract operation last year that the screen on the floor, with my slides on, was too far away to read with my reading glasses and not far enough away to read without them. Luckily I got through it OK. What three traits define you?  Not taking myself too seriously, but taking what I do seriously. Inquisitive. Opinionated What’s the most important trend you see today?  Most people now accept that security and risk management are import disciplines within an enterprise and that the security function is a lot more that saying “No, you can’t do that.” The professionals working in security cover a huge range of interesting and challenging subjects and hopefully are becoming more valued. If you didn’t work in the security industry, what would you be doing?  After over 30 years in this business, it is hard to see myself doing anything else. Obviously there have been a few bumps along the way, but overall, I see myself staying in the sector. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer UK @SecurityBuyerUK @SecbuyerUK Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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BWCs, the future of law enforcement

Middle East Exclusives / Ghyslaine Cordrey

Security Buyer takes a look at the operational benefits of body worn cameras and its history of adoption in The Middle East marketplace Body worn cameras have been established as useful in law enforcement and private security segments. However, the availability of open-platform body worn camera systems and increasingly smaller, lighter and more discreet sensors has made this technology also ideal for addressing the needs of a much wider range of industries today including transportation, healthcare, retail and more. In many industries an unfortunate part of being an employee involves dealing with disorderly, aggressive or violent behaviour. From bus drivers to staff working in hospital wards, this is not only a nuisance but potentially poses a threat to these individuals, business operations and the general public. Equipping a workforce with body worn cameras has been proven to add a visible deterrent, helping teams diffuse disorderly conduct before it escalates. When someone is inclined to threaten staff and realises they are being recorded, research shows they are less likely to behave aggressively due to fear of the consequences. For example, in 2018 Virgin Trains announced it was the first UK train operator to provide body worn cameras to cover all its frontline people. By the following year this had resulted in assaults on staff falling by more than half. Additionally, results from a survey revealed that over 80% of staff felt safer at work while wearing bodycams and nearly 90% would recommend them to colleagues. Transport workers are not alone in facing risks of aggression in the workplace. Many healthcare professionals and retail staff also face acts of aggression or violence on a daily basis. In hospitals and social work, staff may be confronted by upset patients and their loved-ones, while in retail this can be at the hands of angry customers or a shoplifter. Body worn cameras can both deter offenders from lashing out at staff and make other customers or patients feel safer. Trustworthy documentation to enable legal action If incidents do happen, body worn cameras provide first-hand audio and video recording which can help to establish the cause or identify suspects. This extends to helping to assess fault when it’s a case of someone’s word against another’s as body worn cameras record incidents as they visually appear and sound to the camera wearer. When combined with traditional video surveillance, they provide valuable additional insight for incident analysis. Disputes between patients and healthcare or social assistance organisations can use the evidence provided by body worn video footage to come to a resolution. A 2019 study by the National Health Services found that 60% of Mental Health Ward staff could recall a work incident “where they wished they’d had a body camera.” Staff can use body worn camera footage to document events and situations where an assault has taken place and enable legal action to be taken where necessary. As a result, more and more healthcare services are equipping staff with wearable video solutions. This is vital for those industries which regularly deal with conflict or criminal activity in the workplace, such as healthcare, education, transport and retail. In fact, The US Bureau of Justice Statistics found that despite retail workers comprising 9% of the US workforce, they accounted for 13% of all workplace violence incidents. This placed retail as third-highest after law enforcement and mental health professionals in the rate of workplace violence victimisation. To help ensure these instances are being met with consequences, wearable body worn cameras provide first-hand evidence. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer @SecurityBuyer @SecbuyerME Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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A smarter future

Middle East Exclusives / Ghyslaine Cordrey

Security Buyer Middle East takes a look at the progression of Middle Eastern ports towards a smart and AI driven security future Ports in the Middle East took four of the top five spots in the second edition of the global Container Port Performance Index (CPPI) developed by the World Bank and S&P Global Market Intelligence. CPPI is a comparable index of global container port performance intended to serve as a reference point for key stakeholders in the global economy. Saudi Arabia’s King Abdullah Port tops the ranking in 2021, with regional competitors Port Salalah in Oman, Hamad Port in Qatar and Khalifa Port in Abu Dhabi rounding out the top five. Saudi Arabia’s Jeddah Islamic Port also featured strongly in eighth place overall. The ranking is based on time vessels needed to spend in port to complete workloads over the course of 2021, a year that saw unprecedented port congestion and disruption to global supply chains. “Increasing the use of digital technology and green fuel alternatives are two ways countries can modernise their ports and make maritime supply chains more resilient,” said Martin Humphreys, Lead Transport Economist at the World Bank and one of the researchers behind the index. “Inefficient ports represent a significant risk for many developing countries in that they can hinder economic growth, harm employment, and increase costs for importers and exporters. In the Middle East, heavy investments in container port infrastructure and technology are proving to be effective.” So, given the ranking of efficiency in Middle Eastern ports, how does security play a role in this and the transition towards smart infrastructure and transportation? The smart city is a core principle in the region, as highlighted by the Dubai Expo earlier this year. Ports as an infrastructure fall within this category. According to the World Economic Forum, a reduction of barriers in the global supply chain could increase international commerce by 15%. Worldwide ports are increasing their digitisation efforts to become smarter such as in the Middle East and the United Arab Emirates (UAE), where Abu Dhabi Ports Chief Executive Captain Mohamed Juma Al Shamisi commented recently that vessel operators, shipyards and builders must “take advantage of technology growth and spend money on research and development to start the process of digitalisation.” According to Gartner, the shipping and logistics industry is set to evolve towards a completely digitised future. “We expect that artificial intelligence (AI), machine learning, corporate social responsibility, and cost-to-serve analytics will all drive significant shifts in supply chain strategies within the next decade,” said Gartner Research VP Noha Tohamy. Following the launch of new global blockchain initiatives earlier this year by large shipping companies like Maersk, data synchronisation between the maritime ecosystem partners across the value chain is becoming critical. All parties in a digital transaction, including sellers, buyers of cargo, customs and port authorities can share a database which is home to a secure distributed ledger running a blockchain protocol. Blockchain offers a new, more secure transaction host. At the same time, when seeking to add ships with cargo worth millions of dollars to a corporate network, cybersecurity must run through everything and be a priority, not an afterthought. IBM’s Cyber Security Intelligence Index ranked transportation as the fifth most cyber-attacked industry in 2016, but just 43% of crew are aware of cyber safe policies provided by their company and according to Futurenautics, only 12% received any cyber security training. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer @SecurityBuyer @SecbuyerME Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Protecting Oil and Gas from cyberattack

Middle East Exclusives / Ghyslaine Cordrey

A recent report from Dragos on the Oil & Gas sector in the Middle East reveals the emerging threat from cybercriminals The Oil and Gas sector in the Middle East is one of the most dominant of its kind in the world, occupied with some of the largest reserves and companies contributing from all four corners of the globe. A large percentage of the Middle Eastern economy is dependent on this prospering source of trade and fuel. However, heavy is the head that wears the crown: being such a colossal source of commerce makes you a glaring target for malicious ne’er-do-wells, especially in the evolving and lawless cyberscape. Oil and Gas companies must respond accordingly to be able to defend themselves against cybercriminals, after only having to defend from physical malcontents for many years. Cybersecurity experts Dragos Inc. published a report last year outlining the many issues the Oil & Gas industry face in the current climate, as well as action points needed to meet the challenge of evolving malicious technologies. Dragos’s International Channel Leader, Mayank Verma, looked further into this in an attempt to dispel any myths surrounding cyber defence of critical infrastructure that are preventing them from taking sufficient action. The report, titled Oil & Natural Gas Cyber Threat Perspective: For the Gulf Cooperative Council Region, published in November 2021, “assesses with high confidence that adversaries pose a high risk of causing small-scale Operational Technology (OT) environment disruptions with moderate confidence that adversaries could cause large-scale OT disruption within the Gulf Cooperative Council (GCC) region during the next year”. The reasons given in the report included: An increase in the number of attacks against Oil and Natural Gas (ONG), including disruptive events that can occur at any stage within ONG operations (upstream, midstream and downstream). The significant increase in ransomware attacks. The increased focus instate-sponsored cyber activity. It’s continued significance as a high value target. According to the report, “Ransomware remains the preeminent threat to Information Technology (IT) and OT environments. Ransomware attacks can disrupt production if OT is not properly segmented from IT systems. These disruptions have led to significant financial loss, damage, and reputational damage in the region. “Dragos assesses that the biggest cybersecurity issues asset owners currently face are a lack of asset visibility into their network and weak network authentication controls. Without asset visibility organisations are unable to properly secure their OT environments because defenders cannot protect what they cannot see. “Industrial Control Systems (ICS) adversary groups (AG) that focus on ONG and the energy sector at large pose the most OCS cyber security risk to the GCC regional ONG industry. Important risks include: intrusions enabling intelligence gathering and data theft; and cyber events that align with the economic interests of hostile states that rely on the ONG vertical.” To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer @SecurityBuyer @SecbuyerME Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Morse Watchmans to showcase at GSX 2022

Event News, News Desk / Editor

Morse Watchmans, experts in key control and asset management systems, is exhibiting its comprehensive range of key control and asset management solutions at GSX 2022, September 12-14 in Atlanta, GA. Morse Watchman’s award-winning KeyWatcher Touch System will be on display alongside a range of additional products at booth #3535. “We are thrilled to be back at GSX where we have the opportunity to engage in those all-to-important in-person conversations and demonstrations,” said Tim Purpura, VP of Global Sales and Marketing, Morse Watchmans. “Attendees will get to see a variety of our products in action, which is a wonderful opportunity given the multi-faceted nature of our solutions.” Morse Watchman’s crown jewel, The KeyWatcher Touch system, is a scalable key control solution for organizations looking to secure, manage and track keys and other assets. With a 7” touchscreen and new Generation 3 CPU, it is easy to withdraw and return a key securely to any key cabinet located within an enterprise. Additional KeyWatcher Touch features include “My Keys Out” for the identification of out and overdue keys, mobile and email notifications, easy-to-use interface and integration with leading access control systems. Additional product offerings on display at GSX 2022 include KeyWatcher Fleet for automotive fleet management applications, KeyBank Touch for large quantities of keys and SmartKey Locker Touch System for the storage and tracking of larger objects. These solutions, coupled with Morse Watchmans’ industry-leading software, service and support, ensure the safety and security of a variety of physical assets. Morse Watchmans, a security solutions provider since 1882, was acquired in December 2021 by TouchPoint, Inc., a privately held diversified global growth company. In its portfolio, TouchPoint provides access hardware, medical technology, and intelligent inventory management solutions. Morse Watchmans joins TouchPoint’s intelligent inventory management platform, positioning themselves for exponential market growth to provide global key control and asset management solutions. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer UK @SecurityBuyerUK @SecbuyerUK Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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GJD launches Clarius LED Floodlights

UK News Desk / Rebecca Morpeth-Spayne

GJD is delighted to announce the launch of its new range of Clarius Mains LED Floodlights. The new floodlights combine high quality LED technology with a modern and aesthetically pleasing design suitable for all outdoor lighting applications. Available in three power options including 50W, 100W and 200W, the new range of floodlights are energy efficient, low cost of ownership and have a long LED lifetime in excess of 50,000 hours. The range delivers bright white-light of 7500+ lumens for the 50W, 15,000+ for the 100W and 30,000+ for the 200W, making each illuminator suitable for a variety of sectors including commercial, industrial, residential, transportation and education. Keith Fenwick, GJD’s Technical Director commented: “The new range of LED floodlights are high quality and energy efficient. The range has a variety of power options to deliver bright white-light. We previewed the product range at The Security Event earlier this year and received lots of positive feedback, so we are excited to launch this product and introduce it to the security market”. Each light comes fitted with an adjustable and detachable bracket for ease of install. The lights are IP65 rated, and the housing is made from a high thermal conductivity aluminium with a strong polycarbonate encapsulated lens module, this provides the installer and end-user with peace of mind that the product can withstand harsh environmental conditions. The floodlights have a stylish and modern design with a black/brushed aluminium finish. Other benefits include high quality Osram LEDs, a robust IK09 impact rating and a three-year warranty. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer UK @SecurityBuyerUK @SecbuyerUK Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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MEICA commences at Raffles Dubai, UAE

Event News, News Desk / Ghyslaine Cordrey

The 3rd Annual Middle East Instrumentation Cybersecurity and Automation Conference (MEICA) opened on a grand note at Raffles Dubai, UAE. The forum, which runs from 19th to 21st September, aims to provide key insights on the latest technology related to Instrumentation Control, Industrial Cybersecurity and Process Automation from various Industries. The event across all three days will witness the presence of 300+ individuals from 50+ companies, across 33 countries including United Arab Emirates, Saudi Arabia, Kuwait, Oman, United States of America, Europe, Africa. “MEICA was the first Instrumentation Cybersecurity and Automation conference in the Middle East. Keeping in mind market needs, this unique platform has evolved and become more inclusive to changing trends with Industrial Cybersecurity being part of the main theme. The event this year will feature technologies from GCC and all over the world that will help Oil & Gas Producers, Power Generators, Aviation industry etc. to enhance and improve and enhance process efficiency, safety and inculcate better cybersecurity practices,” said Romin Mathew, Director, Aldrich International – the organisers of the event. MEICA witnessed the presence of key service providers and engineers involved in equipment design, standards, maintenance and reliability, cybersecurity and asset integrity practices that evolves around the instrumentation. The forum also offered deep insights on cybersecurity and automation equipment prodigy of heavy industries in GCC by providing an all-new perspective on the technology and engineering expertise necessary to power a sustainable outcome for the industry. A high-net-worth technical conference, with latest innovations, MEICA showcased the importance of the current trends and highlighted the importance to adapt best practices to benchmark cost-effective methods that will empower the end-users and operators. The conference also served as a platform to connect with both regional and international experts, focusing on all aspects of production, manufacturing and processing across varied sectors. In addition, the strategic conference also hosted a range of sessions and panel discussions on key topics covering instrumentation, process automation and industrial cybersecurity. In this edition of the conference, MEICA also showcased the importance of selecting the right instrumentation and how it plays a vital role in the energy industry to not just increase, which can not only improve operational processes, but also offer reduced environmental impacts. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer @SecurityBuyer @SecbuyerME Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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BitOasis implements Freshworks Software

Middle East News Desk / Ghyslaine Cordrey

Freshworks Inc., a software company empowering the people who power business, announced today that cryptocurrency exchange giant, BitOasis, implemented Freshworks solutions Freshdesk and Freshchat to help manage a large increase in customer queries due to the demand for information about digital currencies. BitOasis is one of the largest cryptocurrency exchanges in the Middle East and North Africa with a presence in 14 countries, making them a hotspot for customer usage and questions, especially in the volatile market of cryptocurrency. With the challenging macro conditions for crypto investment, daily customer interactions with the BitOasis chatbot surged from approximately 300 to nearly 3,000 this year. “The dip in the cryptocurrency market left many users feeling uncertain and wanting immediate answers,” said Silvia Gomez, Director of Customer Experience at BitOasis. “Our queries increased dramatically because customers wanted the assurance that BitOasis would continue operations since so many other exchanges across the globe have vanished.” With an increase in customer queries, BitOasis needed a faster way to respond to its large customer base efficiently, that would delight its customers and customer service agents. In order to achieve these goals, the company selected both Freshdesk support software and Freshchat conversational messaging software. BitOasis created a ticketing system using Freshdesk to help support agents prioritize and collaborate to respond to customer questions quickly. Adding Freshchat enabled the customer service team to incorporate Whatsapp into the company’s troubleshooting abilities. The BitOasis bot – an intelligent bot built using the Freshchat AI chatbot – now handles more than 50% of customer queries over WhatsApp which enables live agents to focus on responding to queries that need human intervention. “Freshworks’ solutions are easy to use, adaptable and seamless,” said Gomez. “Our agents can now handle the increasing amount of customer queries coming in and our Freshdesk data organization strategy sets us up for further chatbot automation if needed in the future. Our customers know we are here for them and that’s what matters most to us.” “In today’s fast-paced tech world, organizations need to keep up with their customers in real-time,” said Pradeep Rathinam, Chief Customer Officer at Freshworks. “With Freshworks, BitOasis can delight their customers using personalized and responsive conversational support, resulting in more efficient agents, faster resolution times and, ultimately, happier customers.” To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer @SecurityBuyer @SecbuyerME Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Essence Group expands security offering

News Desk / Rebecca Morpeth-Spayne

Essence Group, a technology group developing IoT-based security, safety and healthcare solutions for homes, families and businesses, has announced it is expanding into the enterprise security market by offering a turnkey and customisable security solution for the enterprise market that will protect people and assets. This expansion into the enterprise market is a significant development for the Group’s security business, which has provided solutions to millions of residential and commercial customers for 27 years. Essence Group sees its expertise, technologies and existing partnerships as perfectly suited for larger scale security projects, including smart cities and campuses, airports and other transport hubs, stadiums, arenas and industrial areas. “We are excited to bring to the enterprise market our 27 years of knowledge and experience in the security industry, where we have developed and produced sophisticated solutions used in millions of homes and commercial premises worldwide,” said Yaniv Amir, CEO of Essence USA. Essence Group will offer a comprehensive solution comprising both on-premises security capabilities and mobile safety solutions for people wherever they are. The AI-based network and 5G-enabled solutions comprise video monitoring and edge analytics for premises; personal safety and protection for remote workers and students; and intruder deterrence and prevention. Video technologies deployed will be NDAA compliant to allow the cloud-based systems to be deployed in sensitive scenarios. The Essence Solution can be used in greenfield applications or integrated into existing security and first response monitoring centres. The offering will also include the Umbrella mobile personal emergency response system (mPERS), an ultra-small and discreet device that integrates with Essence’s multi-service cloud. Comprising built-in fall detection, real-time activity monitoring and two-way voice capabilities, it is suited for a range of security settings, including lone worker scenarios. Another important element is MyShield, a CES 2022 Innovation Awards Honouree. The advanced, 5G-enabled all-in-one monitoring and intervention device can be used in sensitive areas that are usually unmanned. It provides both video and voice monitoring, with a proprietary smoke generating capability to clear intruders and deter security incidents within seconds, acting as a true first responder to critical incidents. Each of Essence Group’s cutting-edge elements is designed to be cost-effective, limiting the need for human surveillance in scenarios such as monitoring parking lots (with license plate recognition), campus facilities after hours, doors and access points, crowd size and hallway traffic, weather and campus perimeters. “This portfolio of products is perfectly suited for the complex security challenges faced by enterprises, especially those that manage remote employees within large complex facilities and campuses,” said Stephen Burd, the Head of the new Essence Enterprise Solutions Division. “We also believe that we have the perfect solutions for US smart city initiatives, which are becoming more and more common given today’s security concerns.” Essence Group will showcase its enterprise offering, along with other connected security and care solutions – including the MyShield5G intruder prevention system and VitalOn remote patient monitoring platform, both CES 2022 Innovation Awards Honourees – at its booth, #52753 at CES, from 5-8 January, 2022. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on: Security Buyer @SecurityBuyer @Secbuyer Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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