30 January 2023

Officer

Why The Connected Officer is Driving Security Transformation

For many years, too many people have associated security with disengaged officers, offering a limited set of skills and reluctantly performing and recording a minimum set of daily tasks. While customers may have been aware of these flaws, many have not prioritised security and, as a result, their security has continued in the same shape and design over lengthy periods, becoming outdated and ineffective. Common complaints have included security being too reactive to incidents or providing limited and inadequate service delivery reporting. The officers themselves often cite a sense of loneliness, with an under investment in training and development and lack of connection to their head office and colleagues leading to their disengagement. However, with the post pandemic environment acting as a catalyst, organisations are now demonstrating a much greater appetite to modernise security. Noah Price, G4S Academy International Director, outlines how the role of security is changing and how its Connected Officer Programme is delivering service improvement, workforce engagement and the delivery of safer environments by leveraging technology advancements whilst maintaining personal interaction. Today’s security consumers demand a proactive, data-driven, intelligent, and informed approach to operational delivery. Security providers must supply their customers with clear and transparent performance data in real time, to drive better decision making. So how is security responding? G4S’ Connected Security Officer programme is emerging as the key enabler. Significantly, this technology-enabled programme still operates with people at the core, but uses technology to drive the service improvement and staff engagement that the modern environment demands. The programme is already well embedded within some significant security operations, such as the UK’s largest public services department, where the programme has been rolled out to officers operating across 800 UK sites. Importantly, the programme is just as relevant for small and medium sized businesses, who require improvements to security, but on a much smaller scale. What does a Connected Officer Look Like? A Connected Officer’s appearance will vary depending on the environment in which they work. In some cases, wearable technology will be obvious to the public and for good reason. A first responder may appear bionic, given the multiple devices that they could be wearing, such as body-worn cameras with a visible screen, smart weapons and heads up displays. But in a corporate reception, where officers are expected to balance their security function with customer service, the officer may wear technology that is less apparent to the public, such as smart watches, tablets and augmented reality glasses that look like everyday eyeglasses. What Benefits Does the Connected Officer Programme Bring? Officer Engagement and Development Security officers are selected for their specific personality traits, that range from leadership and courage to compassion and patience. These human traits are what allow officers to greet visitors in one moment and deter criminals the next. Technology can’t have a conversation with another human to determine if they are a potential risk or provide a warm front of house greeting. So, whilst the security officer remains key, the programme uses technology to support the officer by providing simple and easy access to a network of colleagues and learning and development materials – all driving more engagement and motivation. Through a tablet or appropriate smart device, the officer can access formal training, bulletins and even company updates and news – supporting their development, engagement and preventing disassociation and frustration. Providing Data Driven Performance Insight The benefits of the Connected Officer programme are far from limited to the officers themselves. By using their handheld device to record all activities, data is captured centrally. Information captured from officers operating across multiple locations can be consolidated into simple and easy to consume reporting – all accessed from a central location. Any customer that oversees security across multiple locations can view key information, such as performance notifications, at the click of a button. They have real time insight to drive better decision making. Common areas of monitoring include validating that key tasks have been completed in accordance with the contract service level agreement, and in compliance with regulatory requirements and that shifts have been fulfilled. Customers can also review an archive of reported incidents to assess trends. Performance Improvement This data insight leads to resource optimisation and a real focus on service performance improvement, and the Connected Officer Programme has real operational benefits too. A real time connection to a command and control function makes use of developments in artificial intelligence to identify potential incidents before they occur. Unusual motion and activity is flagged in real time, allowing officers to proactively investigate incidents, armed with key information, rather than waiting for incidents to be reported, when it is often too late. When an incident does occur, the Connected Officer programme provides instant officer location visibility to command and control. This means that the most appropriate officer is tasked with attending the scene and can be briefed on any potential threats in advance, so they are fully prepared to provide an appropriate response. Speed of response is critical in an emergency and this saves precious time. Creating a Safer Environment We have seen the Connected Officer Programme have huge safety benefits in sectors where violence and aggression is prevalent, such as hospitals, retail and other public facing roles. The presence of body-worn cameras, as part of the connected offering, has been proven to lead to a noticeable change in the way that the public interact with security – often quickly appeasing hostile and aggravated incidents, once people become aware that they are being recorded. A Sustainable Approach The environment itself benefits too. With paper reported to account for around 26% of total waste at landfill, the elimination of paper-based reporting provides significant sustainability benefits. In addition, as less paper is consumed, precious storage space is freed up, meaning less energy is consumed. What’s Next? As artificial intelligence and natural language processing progress, we will see increased adoption of virtual officers, which will operate in a similar manner to mobile assistants such as Apple’s Siri, Amazon’s Alexa,

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LeadHER

Women in security event

ASIS International and the Security Industry Association (SIA), the membership associations for the security industry, have announced a partnership to launch a new event designed to showcase women in security. The event, titled Security LeadHER, will be held at the Hilton Nashville Downtown Hotel in Nashville, Tennessee, and will kick off with a reception on June 12 with conference programming taking place on June 13. This conference will bring together security professionals committed to advancing, connecting and empowering women in the security profession. SecurityLeadHER is the first-ever SIA and ASIS International conference dedicated to the advancement of women in the global security industry, designed to empower women in security and their allies while exploring global security topics, answering widespread questions and discovering practical ideas driving today’s most successful women in security. “We have done significant work to engage all security professionals to promote, recruit and cultivate the leadership of women for a more inclusive and diversified industry and see this event as a way to advance this work,” said Kasia Hanson, Chair, SIA Women in Security Forum. “We look forward to engaging a diverse group of professionals to collaborate with and see this as a preeminent educational, networking and engagement opportunity to strengthen our ability to create impactful and long-lasting change within the security industry.” “Our goal is to advance women in the security industry, see them succeed in their professional roles and climb to the C-suite inspiring industry leaders to take action to change this industry for the better,” stated Brittany Galli, Chair, ASIS Women in Security Community. “We have known for decades that women are an underrepresented group within the security profession and we aim to discuss the challenges and solutions to reach our goal – increasing the women in security data statistics far beyond its current 11%.” To read other news stories and exclusives, see our latest issue here. Never miss a story… Follow us on:  Security Buyer  @SecurityBuyer  @Secbuyer Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Espria

Espria secures critical infrastructure at leading animal charity

Woodgreen, home of Channel 4’s ‘The Dog House’, turned to Espria to secure its extended operations. One of the country’s most famous pet charities, Woodgreen has turned to managed services provider Espria to identify its at-risk touch points and to implement a Sophos solution to secure them. Woodgreen is a charity which helps pets and their people. Every year, their dedicated teams work tirelessly to provide safe shelter, specialist care, and a brighter future for thousands of dogs, cats and small pets. And they support owners in need of advice and support with their pets – on the phone, online and in person. Based in Godmanchester, Cambridgeshire, the organisation has several full-time employees supported by a network of volunteers who help with fundraising, fostering and staffing their charity shops, including an onsite outlet. Matthew Bailey, Client Manager at Espria, said, “We have a long-standing relationship with Woodgreen, dating back some 20 years. Given the fact it is a charity, it has always been a lean operation. As a trusted partner to Woodgreen we have always been there to help identify and implement IT projects to support them, given they do not have a dedicated, extensive in-house IT team.” With not only full-time employees and hundreds of volunteers, keeping everyone at Woodgreen safe from cybercrime is seen as a major challenge. Most staff and volunteers connect at least one device to the charity network – which includes retail outlets. Keeping staff and volunteers’ data protected and the charity’s systems and services available is central to its operations. Peter Sumpter, Senior Systems Administrator at Woodgreen, added: “Woodgreen had used an on-prem Sophos solution since 2016, which proved to be effective for us, adding considerably to the value of our security operations. However, we felt from a business perspective we needed to migrate to a cloud-based solution that would be easier for our administrators to protect our community of users.” Woodgreen therefore turned to its trusted partner Espria to upgrade to Sophos Central. The new solution was selected to address a number of key priorities for Woodgreen. Thisincluded the reduction of manual processes through increased automation to reduce threat response times and minimise repetitive manual tasks. The implementation of Sophos Central by Espria was a smooth process and the migration moved at a steady pace, in line with Woodgreen’s requirements. Peter continued, “Given we have such a lean IT team at the charity the new Sophos solution means that we can focus our time on high-priority tasks, as it has automated so many traditional jobs. The Sophos solution now provides us with layered protection in addition to Microsoft Office 365, keeping our staff, volunteers and retail teams, devices, and server safe from online threats. By implementing Sophos Central we have seen improvements in how our security operations function works. We really like the new interface – more of what we do within Sophos Central is automated or simplified, saving us time. We can now focus on what we are known for – the welfare of animals – knowing we have not only the most effective security solution available but safe in the knowledge that Espria has our back, as it has done over the past couple of decades,” concluded Peter. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on:  Security Buyer UK @SecurityBuyerUK @SecbuyerUK Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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Murus Façades

Murus Façades with Secured by Design (SBD)

Murus Façades, the manufacturer of quality aluminium framed products have again renewed their longstanding membership with the official police security initiative, Secured by Design (SBD). Established in 2012, Murus Façades are a supply only trade fabricator of aluminium products, inclusive of doors, curtain walling and unitised panels, servicing both the commercial and high-end residential markets. Specialising in fabricating aluminium fenestration systems; core competencies include the manufacture of windows, doors, curtain wall, unitised curtain wall, fire screens and structural silicone glazing. Utilising CADCAM software and benefiting from a modern production facility with the latest CNC machinery and structural glazing capabilities, Murus Façades are the ideal fabrication partner whatever your chosen system. Secured by Design is owned by the UK Police Service and works to improve the security of buildings and their immediate surroundings, with the specific aim to reduce crime and help people live more safely. SBD is the only way for companies to obtain police recognition for security-related products in the UK. Following vigorous product testing and auditing by an accredited third-party organisation, Murus Façades have achieved SBD’s Police Preferred Specification (PPS) on a vast array of their innovative doorsets and window ranges. All of which are certified to meet the enhanced security requirements of PAS 24:2016. Matthew Holmes, Business Development Manager of Murus Façades commented: “As a supply only trade fabricator, our membership with Secured by Design and our ability to manufacture to the associated standards present us with niche project opportunities to service schemes with dedicated security requirements. As well as servicing such enquiries, it also gives us the ability to operate within such a disciplined set of quality standards, showing our customers the protocols we adhere to across a wide range of product fabrications. We take great pride in offering Secured by Design products back to the marketplace, knowing that in doing so we are enhancing the security of a variety of different building schemes”. Based in Burntwood, Staffordshire, Murus Façades maintain strong relationships with the leading Systems Houses, thus enabling Murus to manufacture all sizes of client projects, ranging from the straightforward through to the complex and niche. As well as having the capability of fabricating products to SBD security standards, Murus can also manufacture other specialist aluminium product ranges, including fire-rated and anti-ballistic/bomb-blast. Murus Façades prides itself on only using products from approved companies with high-quality reputations, product ranges, test data and quality assurance systems. Once approved, they conduct an in-depth implantation process to effectively integrate the new products into their own range. The implementation process consists of training staff, integrating software, and establishing close commercial relationships with the system’s companies, particularly with their technical staff. Equally they have long-term relationships with glass, panels, pressed metal, PPC, and accessory companies allowing them to procure the full package for customers wherever necessary. For over 30 years, Secured by Design’s product-based accreditation scheme – the Police Preferred Specification has and continues to provide a recognised standard for all security related products that can both deter and reduce crime. SBD work alongside a range of manufacturers and standards authorities to ensure that security standards are current and up to date with emerging criminal trends. Hazel Goss, Development Officer at Secured by Design added: “It has been a pleasure to renew membership with Murus Facades who have been members since 2016. They fabricate a fantastic array of aluminium windows and doors covering various ranges to suit all. I am looking forward to working alongside them for many more years to come.” With over one million homes built to SBD standards, witnessing reductions in crime of up to 87%, SBD plays a hugely significant role in the process of designing out crime by good design. As a result, sustainable reductions in crime have been witnessed each and every year. Secured by Design was established over 30 years ago and works with many partner organisations ranging from the Home Office, Ministry of Housing, Communities and Local Government, right through to local authorities, housing associations, architects, developers and manufacturers. SBD also maintains close links with standards authorities and certification bodies to ensure it remains up to date with emerging criminal trends. By working closely with the aforementioned local authorities and registered housing associations, as well as builders and developers, SBD can ensure that their police crime prevention standards are incorporated in builds from the initial concept and design stage, right through to construction and completion. Police forces throughout the UK have specially trained Designing Out Crime Officers (DOCOs) who offer police designing out crime and Secured by Design advice free of charge. There are currently many hundreds of SBD member companies producing thousands of attack resistant crime prevention products across 30 different crime categories. To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on:  Security Buyer UK @SecurityBuyerUK @SecbuyerUK Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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8 Safety Solutions to Keep Your Business Secure

Cybercrime is becoming an increasingly worrying issue for businesses around the world. In fact, according to the Cyber Security Breaches Survey 2022, cyber-attacks have become more frequent within the last year, and 31 per cent of businesses are experiencing these at least once a week. However, with cyber-attacks very much in the spotlight, it is easy to forget that the threat of physical burglaries is still prevalent. To make sure your digital and material assets are protected equally, here are some of the best safety solutions to cover all bases. 1. Computer security keys Every business should consider protecting their computers and laptops with security keys. These use a two-factor authentication, limiting access to your devices and safeguarding any private information. The Google Titan Security Key (USB, USB-A, USB-C, and Micro USB compatible), for example, prevents phishing and other cyber-attacks, although it works best alongside other software security systems. 2. Fingerprint security scanner USB security keys are great for on-the-go workers. On the other hand, if your business would like to assign desktops to employees, a fingerprint key could be the better option. These use sensors to protect on-site technologies from unauthorised logins. 3. Electrical locks Say goodbye to traditional locks and keys. New smart lock technology is the future for businesses around the nation, preventing lockpicks from breaking and entering your premises. Kwikset, for example, provides customers with touchscreens and up to 16 keycodes, perfect for small business owners looking to improve their security systems. 4. Fireproof safes What happens if burglars manage to unlock your electrical lock and break into your business? To keep valuable possessions secure, from paper documents to external hard drives and cellulose-based media, you can invest in a fireproof safe for your property. 5. Outdoor smart security cameras Security cameras are an integral part of any corporate security system. The innovation of smart technologies has improved the quality of these systems, further deterring burglars from entering your premises. The Arlo Ultra is equipped with 4K HDR, night vision, 12x optical zoom, and alerts can be sent straight to your phone. 6. Face recognition webcams Computer security is made simple with face recognition webcams. These innovative gadgets use infrared cameras to prevent unauthorised access, protecting computers and laptops within the workplace. They also reduce the time it takes to log in and function as a webcam for meetings on Zoom, Skype, and Facebook. 7. Network security devices Network security devices are essential for any business. They establish a firewall that will protect internal networks from external threats, such as attacks from the internet. The SonicWall TZ270 uses Real-Time Deep Memory Inspection to prevent cyber-attacks. 8. Smart alarm systems Every business should be equipped with an alarm system. A smart alarm system goes one step further, connecting smart cameras and video doorbells to capture anyone who is breaking and entering your property. To make sure everything is always as secure as it can be, the Ring alarm system also connects to mobile data. On a final note The safety and security of your business is second to none. To make sure you’re protected, consider fortifying your business with some of these security measures. Which example caught your eye? To read more news and exclusive features see our latest issue here. Never miss a story… Follow us on:  Security Buyer  @SecurityBuyer  @SecbuyerME Media Contact Rebecca Morpeth Spayne, Editor, Security Portfolio Tel: +44 (0) 1622 823 922 Email: editor@securitybuyer.com

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