Case study: Hikvision helps London borough build extensive CCTV solution

Many people know that England has the most intensive CCTV system in the world. In the security world, at this point, it’s fairly…
Lock on cyber background - Security Buyer

Share this article:

London Borough case image 01 (Custom)Many people know that England has the most intensive CCTV system in the world. In the security world, at this point, it’s fairly common knowledge. In fact, it is estimated that there is one camera for every 32 people in the UK.

However, what is not commonly known is that the London Borough of Hammersmith and Fulham in West London has the largest “town center” CCTV scheme in the entire country. This Hammersmith Town Hall project represents a blending of public and commercial CCTV systems that ultimately compose a very large and thorough CCTV system; one that covers public space areas and public space partners to represent the entire civic community.

“Public space partners can be defined as private companies that have a vested interest in the wellbeing of the community and the CCTV system that protects it,” explained John Baldwin, Managing Director at Chroma Vision Limited, the System Integrator of this project. “For example, the Chelsea Football Club is part of this CCTV solution, so public administrators are able to view Chelsea F.C.’s cameras.”

This overall solution has been a steady work in progress. Yet, when it came time to choose a DVR and platform software manufacturer, Chroma Vision Limited presented Hikvision and the CCTV administrators were impressed.

Gradual Improvement

In fact, the London Borough of Hammersmith and Fulham’s current CCTV system is the culmination of gradual improvement. Roughly 10 years ago, Hammersmith and Fulham began switching out existing VCR units to new DVR models. However, the council’s first attempt did not go as smoothly as it would have liked. Two years after the initial DVR units were installed, a change was in order.

“Initially, the council in charge of this transition chose a different manufacturer. Simply put, this manufacturer was not as dependable and the support was not there.  As such, Hikvision was chosen because it represents a robust DVR manufacturer that supplies a networked DVR solution capable of recording all of the councils existing CCTV cameras as well as providing 100% expansion capacity. The recorders had to record high quality 4CIF images at a minimum of 12fps and allow the client to install their own Hard Drives and be license free at the point of review,” related Mr. Baldwin.

Specifically, Hikvision’s DS-9116HFI-ST Standalone DVR was chosen for this job. For this specific solution, aforementioned features such as 4CIF resolution real-time recording and excellent HD storage capacity were integral towards the overall success of this project; but interestingly, it was not only physical requirements such as these that sold Hammersmith and Fulham – it was also Hikvision’s product support. This support brought confidence, and it enabled both Hammersmith and Fulham officials to build a growing, and mutually beneficial, relationship with Chroma Vision Limited.

London Borough case image 02 (Custom)And from this growing relationship, Hikvision’s iVMS-4200 Video Management Software was also introduced.

This software acts as the backbone of this overall solution. iVMS-4200 VMS works as a common platform for the DVRs and other hardware (such as cameras) that connect the police department, managers, and other administrators to the overall network. This software allows all of these individuals – set in various locations throughout West London – to use PCs to access the system.

Importantly, any image deemed of interest can immediately be sent to special monitors in the central control room. These highlighted monitors, called “Monitor Walls,” allow officials in these control rooms to more easily, and efficiently, identify any potential threat and properly respond to it.

Features such as multi-level user management, configurable live-view screen and multiple-screen live view options, as well as allowing all Hikvision devices to be connectable provide the necessary flexibility and individuality that helps this particular solution ultimately succeed.

The Next Stage

Since installing Hikvision DVRs and video management software, West London review stations have been able to route 80% of all incidents immediately to the local police department. This, in turn, has allowed CCTV operators to continue to provide active monitoring of the cameras and increase overall efficiency. In fact, in one recent case, due to this video information sharing, police were able to apprehend a murder suspect only 30 minutes after the infraction. This represents a massive improvement. Before the installation of this CCTV system, it generally took anywhere from three to seven days to achieve the same result.

As earlier noted, this solution is a work in process. However, based upon this success, London Borough of Hammersmith and Fulham officials and Chroma Vision Limited have further cemented their relationship. Already, Hikvision cameras are being installed to phase out existing hardware that has become obsolete. And this process is anticipated to accelerate.

For more information visit www.hikvision.com.

About Security Buyer

Security Buyer is the leading authority in global security content, delivering expert news, in-depth articles, exclusive interviews, and industry insights across print, digital, and event platforms. Published 10 times a year, the magazine is a trusted resource for professionals seeking updates and analysis on the latest developments in the security sector.

To submit an article, or for sponsorship opportunities, please contact our team below.

Rebecca Spayne Picture

Rebecca Spayne

Group Managing Editor

Georgina Turner Picture

Georgina Turner

Sales Manager

Afua Akoto Picture

Afua Akoto

Marketing Manager

Related News

Camera of the year - securitybuyer.com

Camera of the Year needs your vote!

Voting is open for Camera of the Year at the Security Buyer Readers’ Awards 2026, with readers invited to recognise the camera
Data Storage solution of the year - securitybuyer.com

Vote for Data Storage Solution of the Year

Voting is open for Data Storage Solution of the Year at the Security Buyer Readers’ Awards 2026, giving readers the
Ai Solution of the year - securitybuyer.com

Have your say: vote for AI Solution of the Year

Voting is open for AI Solution of the Year at the Security Buyer Readers’ Awards 2026, with readers invited to select their winner
Access control of the year - securitybuyer.com

Have you voted for Access Control Solution of the Year?

Voting is open for Access Control Solution of the Year at the Security Buyer Readers’ Awards 2026, with readers invited
PaxLock Pro2 - securitybuyer.com

Paxton officially launches PaxLock Pro2

Paxton the security technology manufacturer has launched a brand-new re-engineered PaxLock which is built to protect straight
KentixONE data centre - securitybuyer.com

Data centre security with KentixONE

Prior1 develops container data centers to meet the highest security and energy efficiency standards. Their containers require
Chubbsafes - securitybuyer.com

Chubbsafes explores certified storage for jewellery and precious metals

Chubbsafes, part of Gunnebo Safe Storage, has launched a new technical discussion guide examining when certified
Mercury trends report - securitybuyer.com

New Mercury Research Finds Growing Cybersecurity Gap

2026 Trends in Access Controllers Report finds interoperability, cloud connectivity and AI are reshaping long-term controller strategies.
Chris Carroll - securitybuyer.com

Comelit-PAC Promotes Chris Carroll as Sales Director

Comelit-PAC has appointed Chris Carroll as Sales Director, following an 18 year career with the company, seeing him progress
Jason Bezuidenhout - securitybuyer.com

Zygal Appoints Jason Bezuidenhout

Zygal has appointed Jason Bezuidenhout as Chief Revenue Officer (CRO), strengthening its leadership team as the company continues
Scroll to Top