Nedaa and Dubai Customs sign MoU

The Professional Communication Corporation Nedaa have signed a Memorandum of Understanding (MoU) with Dubai Customs in an aim to develop cooperation and partnership and exchange experiences and knowledge between the two parties.

The MoU will aim to enhance digital solutions for operations using modern communications technology, bringing mutual benefits and contributing to create more positive transformations in the quality of services, in line with the directives and the strategic plans of the United Arab Emirates (UAE).

The MoU was signed by Mansoor Bu Osaiba, CEO of Nedaa and Rashid Al Sharid, Executive Director, Administration and Finance Division at Dubai Customs, in continuation of the established relationship between Nedaa and Dubai Customs, to integrate efforts and exchange experiences to improve the level of services provided to various groups and segments of society.

Through this MoU, the two parties will focus on developing an operational mechanism aimed at ensuring a reliable and effective communication network for Dubai Customs, exchanging information and data related to the field of emergencies and public safety, administrative and cognitive expertise and experiences and providing consultations to improve the level of operations and services provided by Dubai Customs.

“We are extremely pleased to sign this MoU with Dubai Customs to enhance our partnership, reiterating our vision of cooperating with various government agencies and institutions to contribute to improving the efficiency in the field of secure communications,” stated Mansoor Bu Osaiba. “This partnership will open new horizons of cooperation between Nedaa and Dubai Customs to exchange experiences and knowledge and harness our respective resources and capabilities to ensure the provision of a secure and reliable communications network.”

The MoU will also include training courses for work teams of Dubai Customs on how to use specialised wireless communications devices, and update them on the latest and technical developments in “TETRA” Digital Trunked Radio Communications System and the 4G network of Nedaa.

“Our cooperation with Nedaa comes within the framework of Dubai Customs’ keenness to keep pace with the latest technological developments in the field of secure and specialised communications,” said Rashid Al Sharid. “We aim to adopt the latest technologies designed to improve safety standards and enhance the response to emergencies. This MoU will contribute to the exchange of information and data, and provide a reliable and effective communication network for Dubai Customs.

“This cooperation is in line with our mission to protect the society and promote sustainable economic development through commitment, facilitation and innovation; and will support the objectives of Dubai Customs in its tireless efforts to develop its institutional capabilities and competitive advantage as a pioneering customs department in technical development. The use of ‘TETRA’, which is provided by Nedaa, as a communications operator for Dubai Customs operations, will support such objectives and enable Dubai Customs to keep pace with technical requirements, ensuring business continuity aligned with Dubai Government’s vision and mission to support Dubai Centre.”

The two parties will form a team to supervise the implementation of the objectives, and facilitate access to services by developing plans and cooperation mechanisms to achieve the desired objectives of both Dubai Customs and Nedaa. The MoU also includes the enhancement of cooperation between Nedaa and Dubai Customs in events, exhibitions and volunteer programs and providing regular updates about new services at Dubai Customs to enable Nedaa to provide the necessary solutions and technologies that support such services.