Texecom announced the launch of Texecom Guardian with AURA UK, a security technology company providing businesses and individuals with instant access to private security response services anytime, anywhere using a connected device.
The launch creates a new commercial opportunity for Texecom installers. By making a professional response service available to customers with compatible systems, installers can add greater long-term value to every installation, strengthen ongoing customer relationships, and benefit from an additional recurring revenue stream, without having to build or manage their own response operation.
Texacom Guardian
For self-monitoring security users, an alarm activation has traditionally meant receiving an alert and being limited about how to react to the situation. Traditional solutions have typically offered no guaranteed route to physical intervention, leaving users reliant on keyholders, friends, family members, or police attendance, which is increasingly uncertain given pressure on time and resources – or simply to hope that it is a false alarm and ignore the notification.
Texecom Guardian changes this by giving users direct access to guaranteed physical security responses. When an alarm is triggered, self-monitoring users can now request attendance from a vetted, SIA-licensed security officer through AURA’s nationwide network of ACS-accredited partners.
Behind the integration is AURA’s intelligent response platform, which automatically matches each request with the nearest available vetted, SIA-licensed responder, using real-time location data to coordinate attendance and provide users with live visibility from dispatch through to arrival.
Indeed, once the responder has been dispatched, users can track the responder’s journey in real time and communicate directly with AURA’s 24/7 UK control room, providing visibility and reassurance throughout the incident. AURA, which already operates across more than 178,000 protected sites, is able to deliver average response times of under 29 minutes across the country.
Texecom Guardian is available now through a simple monthly subscription, providing access to physical security response when it is needed most, without the uncertainty of arranging or paying for a callout during an active incident.
Industry Comments:
Alex Booth, Managing Director of AURA UK, said “self-monitoring has transformed how people manage security, but until now there has been a clear gap between receiving an alert and getting help on the ground. This partnership closes that gap by giving users access to a trusted, guaranteed physical response whenever they need it — directly from the security app they already use.”
David Mountfield, CEO of Texecom, added that “Texecom was built to give users greater control over their security, and this integration takes that further by adding access to a professional physical response when it matters most. AURA’s technology and responder network provide a natural extension of the self-monitoring experience.”
